At Ptanat, we understand that sometimes customers may need to cancel their orders. Whether it’s due to a change of mind or other reasons, we have a comprehensive Cancellation Policy in place to make sure that our customers are satisfied with their shopping experience with us.
We offer a 24-hour cancellation policy for all orders. If you need to cancel your order, please contact us as soon as possible.
To cancel an order, please send an email to [email protected] and provide your order number and the reason for the cancellation. We will then confirm the cancellation and provide you with a refund if applicable.
Please note that if your order has already been shipped, it cannot be canceled. In this case, you may return the product once you receive it in accordance with our Return & Refund Policy.